Greenback Health

Privacy Policy

Privacy Policy

Privacy policy

Effective Date: 4/1/2023

We at Greenback Health (“Greenback Health,” “we,” “us,” or “our”) recognize the privacy of your information is important. This privacy policy (“Privacy Policy”) describes our practices regarding the information collected from you or that you may provide via our websites, applications, mobile applications, services, content, or products made available by Greenback Health (collectively, the “Site”). This Privacy Policy also explains our practices for collecting, using, maintaining, protecting, and disclosing such information. This Privacy Policy applies only to information that is collected via the Site. It does not apply to information collected offline or otherwise outside of the Site.

BY USING OUR SITE, YOU ARE AGREEING TO THE TERMS OF THIS PRIVACY POLICY AND THE ACCOMPANYING TERMS OF USE. If you do not agree to this Privacy Policy or our Terms of Use, do not access or use the Site. In addition to this Privacy Policy, if you are using the Site to receive a service offered by your healthcare provider, please consult your healthcare provider’s HIPAA Notice of Privacy Practices for more information about how your protected health information (“PHI”) is handled. In the event any terms of this Privacy Policy conflict with the terms of your healthcare provider’s Notice of Privacy Practices, your healthcare provider’s Notice of Privacy Practices overrides the terms of this Privacy Policy.

Information Collection

The information we collect and/or receive allows us to deliver services and helps improve your experience on the Site. While operating the Site, we will collect and/or receive the following types of information. You authorize us to collect and/or receive such information.

Information you voluntarily provide

We collect information from you when you choose to provide us with information to receive services. Certain services offered through our Site require you to create an account, or otherwise communicate with or contact us. In the course of these interactions, you may choose to provide us information that identifies you or could be reasonably linked to you (“Personal Information”), including but not limited to, your full name, mailing address, date of birth, telephone number, email address, health, prescription, pharmacy, and other related medical information, financial or insurance information, account information containing username and password, and user preferences.

You are under no obligation to provide Personal Information, but if you elect not to provide it, you may be unable to use certain features of the Site.

If you choose to provide us with information about any other individual, you represent and warrant that you have consent and legal authority to do so.

Information automatically collected or stored when you access or use the Site

In addition to information that you choose to provide directly to us, we may collect additional information when you use our Site. This includes but is not limited to the following: Internet Protocol (IP) address, device functionality, including browser, operating system, hardware, and mobile network information, geo-location information, areas within the Site visited and your activities there, referring and exit websites, account information containing your username and password, and user preferences.

Information Use

We may use the information we collect from and about you for a number of purposes. Some examples of ways we may use that information include:

  • Operating and improving the Site, including the services, products, and information you review, interact with, and view.
  • To provide you with information about services, changes to the Site, and other information you may request.
  • Managing our relationship with you, including service-related notices by email, text messages (i.e. SMS), or the mailing address you provide to us.
  • To respond to your inquiries and customize your experience on the Site.
  • Marketing, product development, and research purposes.
  • Fulfilling obligations under contracts with our customers, including insurance providers, governmental agencies, and employers.
  • For purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
  • Protect against fraud, suspicious, or other illegal activities.

Information Sharing

We may share the information we collect from and about you for a number of purposes. We do not sell your Personal Information to third parties for those third parties’ marketing purposes. Some examples of ways we may share your information include:

  • Affiliates and service providers that provide business, professional, or technical support functions for us, help operate our business and Site, or administer services on our behalf. We request that such third parties maintain the confidentiality of your information consistent with this Privacy Policy.
  • Your insurance provider or others responsible for the payment of healthcare or other services to you.
  • Healthcare providers and other healthcare organizations or professionals in connection with providing the services available through the Site to you.
  • For various legal matters as required by law, including but not limited to, court orders, subpoenas, investigations, regulatory or judicial processes, or if in our good faith opinion such disclosure is required by law.
  • To prevent fraud, misuse of, and for the protection of our Site, servers, network systems, databases, and other intellectual property.
  • To protect any individual’s personal safety, health, or welfare.
  • In connection with a corporate divestiture, merger, consolidation, or restructuring, the sale of substantially all our ownership interests and/or assets, or other corporate change, including, without limitation, during any due diligence process or in the event of bankruptcy, insolvency, or dissolution. Should such a sale or change in corporate control occur, information we have collected from and about you may be transferred to the third party.

We may also share aggregate or non-personally identifiable information with our business partners and other third parties for any purpose. In addition, we may share your information as disclosed to you at the time you provide the information or as otherwise described in this Privacy Policy.


When you visit our Site, we and our service providers may use a variety of technologies that automatically or passively collect, or store information related to your activities. These technologies may set, change, alter, or modify settings or configurations on your device. These technologies may include the following:

Cookies and Similar Technologies

Cookies are small pieces of data stored on your computer and managed by your web browser that help a website keep track of your visits and activity. Cookies and similar technologies can be used to recognize you and your device when you visit the Site, remember your preferences, and make your interactions with the Site more secure, faster, and personalized. Cookies can generally be managed, disabled, or removed using most commercial web browsers. If you prefer not to receive cookies from the Site, consult your browser’s documentation for specific steps on how to do this and how to delete existing cookies. Please be aware that if you disable or remove cookies on your device, some parts of the Site may not function properly, perform more slowly, and that when you revisit the Site your ability to limit cookies is subject to your browser settings and limitations. By using our Site and not disabling cookies, you consent to their use.

In addition, our Site will not recognize or respond to “do not track” mechanisms at this time.


We take commercially reasonable steps to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We cannot guarantee the security of our databases or the databases of third parties with which we share such information. The confidentiality of data transmitted over the Internet or wireless networks cannot be guaranteed to be completely secure. Greenback Health cannot guarantee unauthorized third parties will not gain access to your Personal Information; therefore, please consider this prior to submitting Personal Information to us via the Site.

Social Media Disclaimer

We are active on, and encourage you to read, share, follow us, and provide commentary through social media services including but not limited to Facebook®, Twitter®, Instagram®, and LinkedIn® (“Social Media”). Please remember that content posted on Social Media is for general informational purposes only, should not be considered medical advice, and should not replace a consultation with your healthcare or financial professional. Anything you post on Social Media is public information and will not be treated confidentially. We may post or re-post on the Site and our Social Media pages any comments or content that you post on our Social Media pages. YOU AGREE TO HOLD GREENBACK HEALTH HARMLESS AND WITHOUT LIABILITY FOR THE RESULTS OF ANY AND ALL CONTENT YOU POST ON OUR SOCIAL MEDIA. We are not responsible for the terms of use and privacy policies that govern these third-party websites.

Links to External Websites

The Sites may have links to other external websites and applications. We are not responsible for the content, data collection, or privacy practices of those linked websites and applications. We recommend you review the privacy policies of all external websites and applications.

Retention of Personal Information

We will retain your Personal Information only for as long as it serves the purpose(s) for which it was originally collected as stated in this Privacy Policy, subsequently authorized by you, to comply with legal obligations, contractual requirements, or as required under applicable law. After such time periods have expired, we may either delete your Personal Information or retain it in a form such that it does not identify you personally.

Your Rights

You have certain rights and choices regarding our processing of your Personal Information. The Site may allow you to review, modify, correct, or update Personal Information. You may manage your receipt of marketing emails by using the “Unsubscribe” link at the bottom of any Greenback Health marketing email. You may also contact us at to request that we remove your Personal Information from marketing and non-transactional communication lists. We will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons.


Greenback Health does not knowingly collect Personal Information from children under the age of 13 through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help us enforce our Privacy Policy by instructing their children never to provide information through the Site without their permission. If you become aware a child under the age of 13 has provided us Personal Information without your consent, please contact us at and we will promptly delete the information.

Notice to California Residents – Your California Privacy Rights

If you are a California resident, you have the right to request information free of charge about third parties with whom we have shared information about you for their marketing purposes and a description of the categories of Personal Information shared. To make such a request, please contact us at with “Privacy Policy” in the subject line.

Notice to Non-Residents of the United States

The Site is intended for use only by residents of the United States, and non-residents of the United States should not use the Site. If you are located outside of the United States, please be aware that information we collect will be transferred to, and processed, stored, and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subjected according to laws of the United States.

Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time and are effective immediately when posted. It is your responsibility to review the effective date at the top of this page to determine if the Privacy Policy has been revised since you last reviewed it. By accessing, browsing, and/or otherwise using the Site following the posting of the updated Privacy Policy means that you accept and agree to any changes.

Contact Us

If you have questions about this Privacy Policy, you may contact us via email at or via mail at:

Greenback Health, LLC
229 W Main Cross St, Suite 462
Findlay, OH 45840